So yesterday the Regional Manager went over to Daughter's house to look at the records and develop a plan to fix things. She clarified the orders and developed a chart that is to be filled out that records the time the medication is given and what time supper is served. She informed staff that those times had better match. Case Manager was not satisfied, and said a formal complaint will be filed the next time there is a medication issue.
So this morning I get an email from House Manager informing us that the medication is to be given at bedtime with a snack. So HM doesn't know what RM has done. I think that is a problem. There's also the small issue that she doesn't even know what the orders state about the timing of the medication (supper, not bedtime).
Daughter was happy when I spoke to her last night, so there is some good news in all of this.