Sunday night I lost TV, internet, and my home phone. Monday night I went online on my smart phone and did the trouble shooting. When the trouble shooting didn't work, they directed me to a chat page which wouldn't load on my phone.
Yesterday I called customer service from the church.
"What is the number on your account?"
I dutifully recite my phone number.
"What is your problem?"
I explain that I don't have phone, TV, or internet.
"Is the number on your account a good number to use to call you back?"
"No, as I just told you, my phone isn't working."
"Oh, is there another number where we can call you back?"
It took 20 minutes to get to the point where I was informed they couldn't help me because I wasn't at home in front of the box. I told them I'd done all the trouble shooting listed on line, and it still wouldn't work. That didn't make any difference. I had to call back and get back in line when I was at home in front of the box (on my cell phone that tends to drop calls in the room where the box is located). I was assured customer service lines were open 24/7. I got home and finally decided to try again. I went back online, and discovered customer service lines aren't open 24/7. I called and waited on hold. The recording helpfully suggested I go online and use the trouble shooter to solve my problems. Finally I got to a person. Once again I was asked if the out of order number was a good number to use to call me back. I explained I had rebooted numerous times, that all the cables were securely attached, and that I had the red no service light flashing. He made me reboot. I had to tell him the color of each cable and which port it was in. I had to assure him the cables weren't damaged. Then he informed me my box was old and out of date and they'd have to send me a new one. He instructed me that I should transfer one cable at a time to the new box to assure they got into the right port. I asked how long that would take to get the new box. Then he said, "Oops, they are on back order."
Tomorrow morning a technician is supposed to come and replace my box. I hope the technician brings a box. I hope that's the problem. I was also informed it could take up to 4 hours to fix the problem. It is very strange, not having access to the internet via my computer at home. The smart phone just can't do everything. It has been a frustrating week. Computers in the office were misbehaving today, too. There are days when technology is not my friend.