I sent Daughter a text asking her for the location of something. She responded with the location, and the told me she'd had a great day. I was pleased.
This evening she called, obviously upset about something. Case Manager had been there and had confronted her on the way she treated another resident the other night. The Home Owner had told her she was being inappropriate at the time. She called me, furious about being misunderstood and abused. I listened to her story and helped her understand why her behavior was inappropriate. She decided she needed to apologize.
This isn't the first time this has happened. It seems like staff makes a list of everything she has done wrong and then gives it to Case Manager to address. Daughter leaves her meetings with Case Manager feeling like she is a terrible person and doesn't deserve to live. I then get a phone call and have to remind her of her strengths and the good things she does. I believed the issue had been resolved the evening it happened, and I don't see the value in revisiting it, but then, maybe I'm just weird.