Staff's Side

Daughter called with her daily report on everything the home was doing wrong with regard to her report. I heard a staff member telling her not to be lying to me. I told her I wanted to talk to the staff member, who I have spoken with before.
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I told her I know Daughter lies. She said Daughter tells lies and staff gets written up and fired. I explained that any email I sent indicates that Daughter is unreliable. All I want is the problem fixed, if there is indeed a problem. I explained that I knew there was a lot of change going on and it was a time of transition. I said I had offered to come back in and offer training again. I said that the first time I came, they didn't know Daughter, but now that they'd worked with her and knew her, they might have some questions.
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I told her I had told Regional Director that we need to find Daughter someone to talk to at the home so she doesn't come and tattle to me. I told her I know they have a hard job, and I had been Daughter's target for over 20 years.
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I've received responses from Regional Director to my emails. She is going to find out what's happening. Their medical coordinator is not through training and on the job yet. I again offered training. She thinks they have received enough training. I think a refresher course is always helpful. She thought that was possible. As I predicted to the staff member, Daughter is furious with me. That's okay. She has to know we're going to communicate directly. She tried to tell me she had to lie. I told her there was never a reason to lie.
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She's not very happy with me, but she hasn't been calling today. I call that progress.